• Signature Release.
• Shipping To A Different Address Other Than Billing.
• Cost Of Shipping And Handling/Signature Release.
• International Orders.
• Tracking.
• Exchange And Return Policy.
• Returning Your Product.
• Cancelling An Order.

SIGNATURE RELEASE: If you decide to have your package delivered without a signature, you can request this in the special instructions box at checkout. If you decide to do this, YOU ARE RESPONSIBLE FOR ANY LOSS, DAMAGE, OR THEFT THAT OCCURS IF UPS SAYS THE PACKAGE HAS BEEN DELIVERED TO THE SHIPPING ADDRESS.

SHIPPING TO A DIFFERENT ADDRESS THAN YOUR BILLING: If you decide to have your package shipped to a different shipping address than your billing address, you might be called by one of our customer service people to verify the order and the charge. This is to protect our customers and our company against fraud.

We ship only with UPS. International orders are shipped via UPS Worldwide. All packages are shipped insured. We cannot deliver to a P.O. box. A street and phone number are required for all shipments.

COST OF SHIPPING AND HANDLING/SIGNATURE RELEASE: Our web site will automatically calculate the correct shipping charges for your order in your shopping cart for the 50 U.S. States. All packages being shipped outside these 50 states will have to be priced out on a per-package basis, and we will contact you if there are additional shipping costs that need to be charged. All packages will be shipped insured UPS Ground or 2-day air, depending on what you choose during checkout. If you require a rush on your package, e-mail us first to ask whether it is in stock or has to be made. You can then determine what kind of shipping to choose. Once it is in the hands of UPS, we are not responsible for shipping delays.

INTERNATIONAL ORDERS: We will not ship international, without a pre-paid money order in U.S. Dollars. We will ship the order only after the money order is received. As we cannot verify foreign addresses, it is impossible for us to check that the credit card is not stolen.

TRACKING: You will receive a tracking number when your order is shipped so you can monitor it’s progress.

EXCHANGE AND RETURN POLICY: We stand behind the quality and craftsmanship of all products sold. If the product is determined within 14 days to have a manufacturers defect, we will repair or replace at no cost. Although we check all merchandise for defects and damage prior to shipping, it is the buyers' responsibility to check the product upon arrival to make sure it is free of any defects. If you are unhappy with your selection for ANY reason, you may return it within 5 days of the confirmed UPS receipt date for full credit towards the web site or exchange (less shipping costs). For either of these options, you must e-mail us to obtain a return authorization number. You will then be e-mailed instructions on where to ship it. The item must not be worn, and still be in its original package. When we receive the item in unused condition with a return authorization number, we will give you a credit minus the shipping costs, or replace with a different item of equal or lesser value. Shipping charges are non-refundable.

• THERE WILL BE NO CREDITS OR EXCHANGES FOR ITEMS WITHOUT RETURN AUTHORIZATION.
• THERE WILL BE NO REFUNDING CREDIT CARD CHARGES. ONLY WEB-SITE CREDITS AND EXCHANGES.

RETURNING YOUR PRODUCT: After receiving a return authorization number, all packages must be prepaid, insured for your own protection, and shipped in a BOX. No returns will be accepted that aren't shipped in a box, and properly packed with the necessary cushioning materials. Otherwise, the items can get crushed in transit. Once the item is sold, we cannot be responsible for any damages due to wear, negligence, modification, or misuse.

CANCELLING AN ORDER: We are not a mass manufacturer, so every purchase is sent to order. We therefore ask that if you need to cancel, you do so within 24 hours of placing the order.

Our Vision

Our vision is to present a solution to any potential customer, no matter what the circumstances. We are backed by an ambitious staff with the same drive to bring you the best possible service. The quality of what we offer combined with the care we provide is what makes us the best in town. But don’t take our word for it. Since 1980 we’ve annually been elected #1 in our business category by the Daily Post, and we plan to continue the tradition for years to come.

Our Business

We combine emerging technology with reliable standards to bring the best possible service to our customers. Our business is built on a foundation of strength through satisfied customers and equally satisfied staff. We are honored that nearly 90% of our business is through repeat customers or referrals, and we have been profiled in numerous local publications for our employee rewards programs.

Who We Are

Our company was founded in 1970 and has been growing ever since. It began with a meager staff of two friends—Randy Conroy and Lincoln Goodwin. Randy and Lincoln established a new standard in the area for distinctive service with a guarantee that was previously unheard of. The business spread mainly through word of mouth, and as more satisfied customers shared their stories with others, additional branches were added throughout the area. Now, we have five locations and a staff of 65 to serve you.